Customer Service

returns

Blush prides itself in offering the highest level of customer service. You will find everything you need in this section to make your shopping experience a pleasant one. Our goal is to provide affordable luxury without compromise.


 policy

At Blush, your shopping experience is our priority. If you are not completely satisfied with your purchase or if you have received a defective item, you have 30 days from the date you receive your package, to return it. The following conditions must be met:


  • The item(s) must be unworn, unaltered and unwashed.

    Please do not wear perfume or deodorant when you try on your item(s), as soiled garments will not be eligible for return.

  • The item(s) must be accompanied by original tags and in original packaging.
  • The item(s) must have been purchased at regular price. Sale items are final and not eligible for return.
  • Due to hygienic standards, the following items are final sale and not eligible for return: panties, teddies and any lingerie sets that include a panty.
  • Blush gift cards are non-refundable.

 to return your purchase, follow these easy steps:

  • Contact Blush customer care or phone us at 1.800.68.BLUSH to request a return shipping label.
  • Once you receive your return shipping label by email, simply print and attach it to your package (please re-use the original box you received your order in and include your invoice).
  • Drop off your package at any USPS location (for a list of convenient locations, please visit U.S.P.S.).

 your refund

  • Once we receive your return, it will be inspected to ensure eligibility. Upon approval, your refund will be processed.
  • Eligible refunds will be applied to your original form of payment.
  • You will be refunded for the cost of the item(s) purchased. A flat $5 fee will be deducted from your refund for the return. The amount will appear on your credit card statement within 5 to 10 business days from receipt of the return (or immediately on your Blush gift card)
  • Original shipping fees are non-refundable
  • Any returned items that do not comply with our policy, may be denied at the discretion of Blush.

 exchanges

Exchanges are not available at this time. You will need to return the item(s) you wish to exchange and place a new order.

 taxes

When you return an item for a refund, the applicable taxes will be refunded. Taxes paid on shipping fees are non refundable, unless as a result of an error on our part.

 return to sender

Blush reserves the right to charge all shipping fees and up to a 15% restocking fee if your package is returned to us due to an incorrect address or refusal at time of delivery.